FAQs

WHAT DOES CONCHO CONFETTI SELL?

Concho Confetti offers individually sourced vintage and antique furnishings, including:

• Vintage furniture
• Chairs, tables, desks, and cabinets
• Original and vintage artwork
• Framed paintings and portraits
• Wall mirrors and decorative mirrors
• Vintage lighting and lamps
• Decorative objects
• Collected home furnishings
• One-of-a-kind vintage décor

ARE YOUR PRODUCTS VINTAGE OR NEW?

Most products sold by Concho Confetti are vintage, antique, handmade, previously owned, restored, or collected pieces.

Vintage items may show natural signs of age and previous use, including patina, foxing, surface marks, finish variation, scratches, oxidation, fading, chipped paint, fabric wear, previous repairs, or restoration.

These characteristics are part of the item’s history and are not automatically considered defects.

ARE YOUR PRODUCTS ONE OF A KIND?

Many Concho Confetti products are one of a kind and available in a quantity of one.

Once a one-of-a-kind item is sold, an identical replacement may not be available.

Some listings may have more than one unit available. When multiple pieces are available, natural differences in color, finish, dimensions, texture, and condition may exist.

DO YOU GUARANTEE THE ARTIST, MAKER, AGE, OR ORIGIN?

Artist names, maker names, dates, origins, periods, and design attributions are based on the information reasonably available to us when the product is listed.

Terms such as “attributed to,” “in the style of,” “circa,” “possibly,” or “believed to be” do not represent formal authentication unless specifically stated in writing.

Customers seeking professional authentication or appraisal should arrange it before purchasing.

HOW CAN I CHECK THE CONDITION OF AN ITEM?

Please review all product photographs, descriptions, measurements, materials, and condition notes before ordering.

We make reasonable efforts to show age-related wear and important condition details. However, photographs may not show every small mark, variation, or imperfection.

You may contact us before ordering if you need additional information:

Email: contact@conchoconfetti.shop
Phone: +1 325-655-3962

ARE PRODUCT COLORS EXACTLY THE SAME AS THE PHOTOGRAPHS?

We make reasonable efforts to display colors and finishes accurately.

However, colors may appear different depending on:

• Screen brightness
• Device settings
• Photography lighting
• Natural material variation
• Aged finishes
• Patina
• Gilding
• Fabric texture
• Wood grain

Minor color differences caused by screen or lighting conditions are not generally considered defects.

ARE PRODUCT MEASUREMENTS EXACT?

Measurements are provided as accurately as reasonably possible but may be approximate.

Vintage and handmade products may have irregular shapes, curved surfaces, decorative projections, or previous modifications that affect measurements.

Before purchasing large furniture, mirrors, or artwork, confirm that the item will fit through your doors, hallways, stairways, elevators, gates, and intended placement area.

HOW MUCH DOES SHIPPING COST?

Concho Confetti charges a flat shipping fee of $99 USD per eligible order.

The $99 shipping fee is displayed during checkout before payment is completed.

The flat shipping fee may apply even when an order contains multiple products or requires more than one package.

Review our complete Shipping Policy.

DO YOU OFFER FREE SHIPPING?

We do not currently offer standard free shipping.

Eligible orders are subject to the $99 USD flat shipping fee shown during checkout.

HOW LONG DOES ORDER PROCESSING TAKE?

Orders are generally inspected, prepared, and packed within 2–4 business days after payment has been successfully processed.

Processing may take longer for fragile, oversized, freight-sized, or specially packed products.

Business days exclude weekends, federal holidays, and carrier-observed holidays.

HOW LONG DOES DELIVERY TAKE?

Estimated transit time after shipment is generally:

5–10 business days

The estimated total delivery period, including processing and transit, is generally:

7–14 business days

Furniture, oversized mirrors, freight deliveries, rural destinations, weather disruptions, holidays, and carrier delays may require additional time.

Delivery dates are estimates and are not guaranteed.

HOW WILL MY ORDER BE SHIPPED?

The shipping method depends on the product’s:

• Size
• Weight
• Value
• Fragility
• Destination
• Packaging requirements

Smaller products may be shipped through a standard parcel carrier.

Furniture, large mirrors, lighting, oversized artwork, and heavy items may require a specialty or freight carrier.

Concho Confetti selects the appropriate carrier and delivery method for each order.

DOES THE $99 SHIPPING FEE INCLUDE WHITE-GLOVE DELIVERY?

No. The standard $99 shipping fee does not automatically include:

• White-glove delivery
• Inside placement
• Room-of-choice delivery
• Stair carry
• Elevator handling
• Assembly
• Installation
• Wall mounting
• Packaging removal
• Expedited delivery
• Guaranteed delivery dates

Special delivery services may require advance approval and additional payment.

HOW ARE LARGE FURNITURE AND MIRRORS DELIVERED?

Large furniture, mirrors, tables, cabinets, and oversized artwork may be delivered through a freight or specialty carrier.

Unless confirmed otherwise in writing, delivery may be made to the first accessible location, such as:

• Curbside
• Driveway
• Building entrance
• Loading area
• Ground-level accessible location

Customers are responsible for arranging help to move large items inside their property.

WILL I RECEIVE TRACKING INFORMATION?

When tracking is available, it will be sent to the email address provided at checkout after the order has shipped.

Tracking may take approximately 24–48 hours to show movement after the carrier receives the shipment.

Freight carriers may contact you directly to arrange a delivery appointment.

CAN I CHANGE MY SHIPPING ADDRESS?

Contact us immediately if you need to correct your shipping address.

We will try to assist, but address changes are not guaranteed after an order has entered processing, been packed, assigned tracking, scheduled with a carrier, or shipped.

Customers are responsible for providing a complete and accurate address during checkout.

WHAT HAPPENS IF I PROVIDE AN INCORRECT ADDRESS?

If an order is delayed, returned, or requires redelivery because of an incorrect or incomplete address, the customer may be responsible for:

• Address correction fees
• Return shipping
• Redelivery costs
• Storage charges
• Additional handling expenses

The original $99 shipping fee is non-refundable after the order has shipped.

CAN I CANCEL MY ORDER?

Contact us as soon as possible to request a cancellation:

Email: contact@conchoconfetti.shop
Phone: +1 325-655-3962

Cancellation is not guaranteed.

An order may no longer be cancelled after it has been packed, prepared for freight, assigned tracking, scheduled with a carrier, collected, or shipped.

WHAT IS YOUR RETURN PERIOD?

Eligible returns may be requested within 30 calendar days of delivery.

The return period begins on the date the carrier’s tracking information confirms delivery.

All returns require approval before being mailed or transferred to a return carrier.

Review our complete Return & Refund Policy.

HOW DO I REQUEST A RETURN?

Email contact@conchoconfetti.shop within 30 calendar days of delivery.

Include:

• Your full name
• Order number
• Product name
• Reason for the return
• Photographs showing the item’s current condition
• Photographs of the original packaging, when available

Do not ship the product until you have received return approval and instructions.

CAN I RETURN AN ITEM IN PERSON?

Returns are handled by mail, parcel carrier, specialty carrier, or approved freight service.

In-person and walk-in returns are not accepted unless Concho Confetti provides written approval in advance.

WHERE DO I MAIL AN APPROVED RETURN?

Approved returns may be directed to:

Concho Confetti
42 E Concho Ave, San Angelo, TX 76903, United States

Do not send a return to this address until you have received written return approval and instructions.

Unauthorized returns may be refused.

WHO PAYS FOR RETURN SHIPPING?

For standard returns, the customer is responsible for:

• Return shipping
• Freight charges
• Packaging costs
• Insurance
• Handling expenses
• Specialty carrier fees

The original $99 shipping fee is non-refundable after an order has shipped.

When Concho Confetti verifies that an incorrect item was sent or that qualifying transit damage occurred, different arrangements may be provided.

HOW LONG DOES A REFUND TAKE?

After an approved return has been received and inspected, the eligible refund will generally be issued to the original payment method within 7 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

WHAT AMOUNT WILL BE REFUNDED?

An approved refund generally includes:

• The eligible amount paid for the returned product
• Applicable refundable sales tax

It does not generally include:

• The original $99 shipping fee
• Return shipping costs
• Freight charges
• Packaging expenses
• Insurance costs
• White-glove service
• Expedited delivery charges
• Special delivery fees

CAN I EXCHANGE AN ITEM?

Direct exchanges are not guaranteed because many products are one of a kind.

An eligible product must generally be returned and approved under our Return & Refund Policy. You may then place a separate order for another available item.

Products cannot be reserved while a return is being transported.

WHAT ITEMS CANNOT BE RETURNED?

Unless damaged in transit or sent incorrectly, non-returnable items may include:

• Products marked Final Sale
• Gift cards
• Customized or personalized products
• Products altered at the customer’s request
• Items repaired, refinished, painted, restored, or reupholstered after delivery
• Installed or permanently mounted products
• Products damaged through misuse or improper handling
• Items missing original parts, hardware, or accessories
• Unauthorized returns
• Returns requested after 30 days

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?

Contact Concho Confetti within 48 hours of delivery.

Email your report to contact@conchoconfetti.shop and include:

• Order number
• Customer’s full name
• Description of the damage
• Photograph of the complete item
• Close-up photographs of the damage
• Photographs of the exterior packaging
• Photographs of the interior packaging
• Photograph of the shipping label
• Freight delivery receipt, when applicable

Do not discard the item or any packaging materials while the claim is being reviewed.

IS NORMAL VINTAGE WEAR CONSIDERED SHIPPING DAMAGE?

No. Disclosed or photographed age-related characteristics are not considered transit damage.

Examples include:

• Patina
• Foxing
• Craquelure
• Chipped paint
• Finish variation
• Surface wear
• Scratches
• Oxidation
• Rust
• Fabric wear
• Previous repairs
• Restoration
• Natural material variation

WHAT SHOULD I DO IF I RECEIVE THE WRONG ITEM?

Contact us within 48 hours of delivery:

Email: contact@conchoconfetti.shop
Phone: +1 325-655-3962

Include your order number and clear photographs of the item received.

If we confirm that an incorrect product was shipped, appropriate return instructions will be provided.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment methods are displayed during checkout.

Payment must be successfully authorized before an order can be processed.

Payment options may vary depending on the customer’s location, device, and the payment services available through our checkout.

WILL I BE CHARGED SALES TAX?

Applicable sales tax may be calculated during checkout based on the product, delivery address, and applicable tax requirements.

The final amount, including shipping and applicable tax, will be displayed before payment is completed.

IS MY PAYMENT INFORMATION SECURE?

Payments are processed through Shopify and available third-party payment providers.

Concho Confetti does not recommend sending full card numbers, card security codes, account passwords, or sensitive payment information by email.

Review our complete Privacy Policy.

CAN I SUBSCRIBE TO EMAIL UPDATES?

Where available, you may subscribe to receive information about:

• New arrivals
• Vintage collections
• Product announcements
• Store updates
• Promotions
• Special offers

You may unsubscribe by using the unsubscribe link included in a marketing email.

Transactional emails relating to orders, payments, delivery, returns, or security may still be sent when necessary.

HOW CAN I CONTACT CONCHO CONFETTI?

Shop Name: Concho Confetti
Website: www.conchoconfetti.shop
Email: contact@conchoconfetti.shop
Phone: +1 325-655-3962
Return Address: 42 E Concho Ave, San Angelo, TX 76903, United States
Business Hours: Monday–Saturday, 10:00 AM–5:00 PM

WHERE CAN I READ YOUR STORE POLICIES?

Return & Refund Policy: www.conchoconfetti.shop/policies/refund-policy

Shipping Policy: www.conchoconfetti.shop/policies/shipping-policy

Privacy Policy: www.conchoconfetti.shop/policies/privacy-policy

Terms of Service: www.conchoconfetti.shop/policies/terms-of-service