Refund policy

At Dallas Home Decor, we want you to shop with confidence. If you are not completely satisfied with your purchase, eligible items may be returned according to the policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

• Be in new or unused condition.
• Be in the same condition in which it was received.
• Include all original parts and accessories.
• Be returned in the original packaging whenever reasonably possible.
• Include proof of purchase or order information.

Items that have been significantly used, altered, damaged after delivery, or returned with missing parts may not qualify for a refund.

Return Method

All approved returns are accepted by mail only.

We do not accept walk-in or in-person returns at our business address unless written authorization is provided by our customer support team.

Before mailing an item, you must contact us and receive:

• Return authorization.
• Return instructions.
• The correct return mailing address.
• A prepaid return shipping label.

Please do not mail an item without prior approval. Unauthorized returns may be refused or returned to the sender.

How to Start a Return

To request a return, please contact us before sending the item back.

Email: info@dallashomedecor.shop
Phone: +1 972 774 8155

Please include:

• Your full name.
• Order number.
• Product name.
• Reason for return.
• Photos of the item if damaged, defective, or incorrect.

Once your return request is approved, we will provide return instructions and the correct return address.

Free Return Shipping

Dallas Home Decor provides free return shipping for approved eligible returns.

• Customers will receive a prepaid return shipping label for eligible returns.
• Please do not purchase your own shipping label unless instructed by us.
• Unauthorized shipping expenses may not be reimbursed.

Damaged, defective, or incorrect items:
Dallas Home Decor will cover the authorized return shipping cost.

Change-of-mind returns:
The customer is responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide:

• Order number.
• Photos of the product.
• Photos of the packaging.
• Details about the issue.

After reviewing the issue, we may provide:

• Replacement.
• Replacement parts.
• Return authorization.
• Refund.

Change-of-Mind Returns

If you change your mind, ordered the wrong item, or no longer need the product, you may request a return within the 30-day return period.

Return shipping costs for approved change-of-mind returns are the customer's responsibility.

Exchanges

Exchange requests are accepted for eligible items depending on product availability.

If a replacement item is unavailable, we may process the return and issue an eligible refund.

Refunds

Once an approved return is received and inspected, we will notify you regarding your refund status.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

The following items may not be eligible for return:

• Gift cards.
• Final-sale items.
• Clearance items marked as final sale.
• Custom-made or personalized products.
• Items that have been significantly used or altered.
• Items damaged by the customer.
• Items returned with missing major parts or accessories.

Restocking Fees

Dallas Home Decor does not charge a standard restocking fee on approved eligible returns unless clearly stated before purchase.

Refund for Missing or Lost Orders

If your order appears lost in transit or tracking information shows an unusual delivery issue, please contact us.

We will review shipment information and work with the carrier when necessary to determine the best available solution.

Contact Information

Business Hours

• Monday – Thursday: 9:40 AM – 6:30 PM
• Friday: 9:40 AM – 6:00 PM
• Saturday: 9:40 AM – 6:30 PM
• Sunday: 10:00 AM – 5:00 PM