Refund policy

Return & Refund Policy

Last Updated: July 2026

Thank you for shopping at Dallas Home Decor. We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

1. 30-Day Return Policy

You may return most items within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, manuals, and original tags (if applicable).

  • Be accompanied by proof of purchase or your order number.

2. Non-Returnable Items

The following items cannot be returned unless they are damaged or defective upon arrival:

  • Clearance or Final Sale items

  • Gift Cards

  • Personalized or Custom-Made products

  • Items that have been used, assembled, altered, or damaged after delivery

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos of the damaged or incorrect item

  • Photos of the shipping package (if applicable)

We will arrange a replacement, exchange, or full refund where appropriate.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.

  • We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

6. Exchanges

We are happy to exchange eligible items for the same product or another available item, subject to stock availability.

Please contact us before sending your return.

7. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery in accordance with this policy.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Dallas Home Decor

Website: www.dallashomedecor.shop

Address:
10414 Harry Hines Blvd, Dallas, TX 75220, United States

Phone: (972) 774-8155

Email: support@dallashomedecor.shop

Our customer support team aims to respond within 1–2 business days.